| Issue ID | 1233523 |
| Internal NHTSA # | 10786487 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 26/10/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I was driving my 2013 jeep grand cherokee on a city streetwhen my eyes and throat started burning. My 10 month old infant began to cry as i realized smoke was filing the cabin. I panicked, and pulled over, turned off the car and immediately took my baby out of the car. We remained in the side of the road for assistance. I continued seeing smoke coming out of the right side of my car. When assistance arrived, i realized the right visor had caught on fire and a result was burned with a black hole. I took my jeep to the dealership on january 6, 2015 to get it serviced for recall p 36, which is related to the sun visor wiring. I was told by the dealership, that the recall had been completed. I contacted chyrsler customer support after my jeep was on fire and filed a complaint. The representative was so rude and told me it would take 2-3 business days to get my case reviewed. This was not a surprise, as i have dealt with chrysler customer service in the past and have never had a good experience. I feared for my safety as well the safety of my infant. I refuse to drive that car, and was told by the customer representative that i shoukd take it to the dealership. Why they would suggest that ? I don't know. I don't feel safe and now i am car less as i wait for someone to review my case. |
| Vehicle Mileage at Failure | 44000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 1C4RJEAT4DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |