| Issue ID | 1197830 |
| Internal NHTSA # | 10732834 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 08/07/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Please review email chain to chrysler's customer assistance center (note: i had to delete their passive response to my original email since your system limits the number of characters. They provided no real support other than to go to a dealer, which i have multiple times since and they have not identified any issue): dear customer assistance center i do not understand why you have not taken my issue seriously. Tonight a similar situation happened. The keyless fob was in a purse on the passenger seat of the vehicle. As my wife exited the vehicle, the doors were somehow locked. She was unable to open the doors from the outside of the vehicle. Luckily, again, there was someone of age that could open the doors. However, i have a 2 year old son that is normally in his car seat, and would have no possibility to exit the vehicle in this condition, and this is life threatening as we live in a hot climate, especially in the summer time. My next email and phone call is with nhtsa. This is 100% unacceptable and you have taken my concerns lightly. When there is the first fatality due to this issue, there will be major consequences to chrysler. I will discuss this with nhtsa. Regards jody original message follows: ------------------------ us customer service - jeep brand site brief description: safety concern with '13 jeep cherokee comments: this weekend we were presented with a safety concern with our '13 jeep cherokee. My wife had her key in her purse, got out of the vehicle with her purse still in the car. While getting out, the driver's side door partially shut, she was outside of the car but couldn't open any door. My 2 year old son was in the car, but luckily my 6 yr old daughter was able to get out of her seat and open the door, otherwise he would have been locked inside. |
| Vehicle Mileage at Failure | 26800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENSBORO, NC |
| VIN pattern | 1C4RJFAG9DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |