| Issue ID | 1324071 |
| Internal NHTSA # | 10914077 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 17/09/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | While driving aprox. 40 mph on a regular city street in my 2013" jeep grand cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. I was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. Also that the seat will never go back to its original position and the innards will always show unless i pay to fix it. I was simply driving with my children, nothing out of the ordinary happened. It just went off almost causing me to crash because of the very loud pop causing me to react. I was told that my drivers seat has the same system and basically be cautions while driving. I informed jeep corp. They sent a private corporate investigator. I was informed via formal letter that they will not be fixing the problem. This is the 4th. Dangerous malfunction my vehicle has had. #times previously it was a nation wide recall that was taken care of. I fear i will be driving with my children on the freeway when the drivers seat malfunctions and we will crash as a result of this random malfunction. If i crash not only is mine and my families lives in danger but also all of those in the vehicles around me. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAS VEGAS, NV |
| VIN pattern | 1C4RJFAT2DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |