| Issue ID | 1456317 |
| Internal NHTSA # | 11081508 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 26/03/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Over the last year i have had my jeep grand cherokee in for service with the dealership i purchased it from for various things from standard oil change/tire rotation to a very serious issue that involved the jeep shutting down or stalling while braking. This happens are various time for reasons that no one can seem to resolve. The dealership service department has not made one repair to the vehicle each time i bring it in because it does not show a code & they cannot recreate the problem, so they give me nonsense reason for it happening, the latest being short a quart of oil. Well needless to say, they topped off the oil & guess what, the jeep stalled the next day while exiting the freeway. I cannot express enough how scary it is to be driving and have your vehicle shut down as you have no idea it has done this until you try to steer as you no longer have power steering. Lights are still on; radio is still playing but you have no power to your driving abilities. I have expressed to the service department with 2 service technicians (nick & jim) and the service manager (ken) and nothing has been done. I have shared with them the reviews and possible fixes i have found online but they refuse to even look at those items because there is no code indicating that is the problem. I have a car payment for a vehicle that i don |
| Vehicle Mileage at Failure | 76000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST ALLIS, WI |
| VIN pattern | 1C4RJFBT8CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |