| Issue ID | 1409541 |
| Internal NHTSA # | 11025097 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 14/09/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Got a letter by mail in regards to a recall for my grand cherokee 2012 for a alternator diode thermal fatigue and sun visor wiring. On 9-14-17 took jeep in to dealership for recalls to be fixed. Got jeep back on 9-15-17 but dealership informed me that battery was no good. Dealership offer me a $300 battery which i decline because i know battery is not that expensive at other places. Took new battery to dealership and replace it before i left the shop. At this time the service advisor from dealership did not gave me any explanation other than they don't have the recall alternator but they put a temporary one and gave me paper to sign. As i was driving home the battery light turn on. I thought that it was normal since i had just replace the battery. Saturday morning when i got out from work, i was driving when the jeep stop completely on the road. The lights on the dashboard turn on and warm air came too. I had to call a family member to come and help me move car from the road. I called dealership to report the problem and i had to tow the jeep back to dealership. On 9-18-17 dealership called me to let me know that now the problem is the pcm module and that is going to cost me about$900 to fix it. I feel that the reason why my battery and pcm module are not working is because of the problem with the alternator. I feel that the manufactures are responsible to fix everything that is wrong with the jeep. Right now i have no vehicle to move and not knowing when the recalls are coming in because there's poor communication with customers. I had to town my jeep back home because i can't afford fixing the vehicle when i feel is the manufacturer responsibility to take care of the problems. It's been a week since i drove the jeep and got it back not drivable. The dealership ipac in san antonio has a very poor customer service and would never go back for any service. |
| Vehicle Mileage at Failure | 80215 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 1C4RJFAGACCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |