| Issue ID | 1247746 |
| Internal NHTSA # | 10811586 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 14/10/14 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | A year ago i called my dealership about my car not starting just weeks after completing a major (normal) service. After complaining to the dealership and jeep directly, i had my jeep towed and they agreed to fix the fuel pump (a recall that had recently come out, but not yet on my specific jeep). The fix seemed to work for a few months, but then began happening again, only now i can sometimes start the jeep after waiting awhile. Less than 2 months ago when my jeep wouldn't start again, i called scheduled an appointment to have it fixed again, along with an oil change. When i picked up my jeep, i learned that the fix was not done. The mechanic noted that it had already been done. I complained to the cashiers that the jeep not starting was the main reason i brought the jeep in. I asked to speak to someone, but they couldn't find my service adviser. I asked them to have him call me. He never called. I left several messages and i've sent emails to the supervisor, and no return calls. Now i have a new problem in addition to the jeep not always starting, i have a significant water sloshing noise coming from the passenger side. Note: each time that my car has failed to start, it was first in the off position and parked. The number of times my jeep has failed to start, or died after start had been more than 10 times. |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALAMO, CA |
| VIN pattern | 1C4RJFBG7CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |