| Issue ID | 931943 |
| Internal NHTSA # | 10467676 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 23/04/12 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 1 mph in the driveway, a loud noise emitted from outside of the vehicle and suddenly the steering wheel became difficult to turn. The contact noticed an excessive amount of steering fluid leaking onto the ground. The vehicle was towed to an authorized dealer, where the power steering hose was reconnected. The malfunction recurred twice and each time the vehicle was towed to the dealer. There were other repairs performed at different times, which consisted of replacing the power steering pump and cooler. In addition, the power steering rack and hoses were replaced. The manufacturer was notified of the problem. There was currently an open investigation under nhtsa action number pe12020 (steering:hydraulic power assist:hose, piping, and connections). The manufacturer was notified of the defect. The approximate failure mileage was 3,000. |
| Vehicle Mileage at Failure | 3000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SCOTTDEPOT, WV |
| VIN pattern | 1C4RJFCG9CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 1 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |