| Issue ID | 1405665 |
| Internal NHTSA # | 11021641 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 01/03/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Driving at highway speeds, 55 to 70 mph the steering wheel will violently shake back and forth and the car will jerk from left to right. I took the vehicle to the dealership and was informed the power steering rack and pinion would need complete replacement. The estimate with a new 4 wheel alignment is over 1900 dollars. This jeep is driven by my wife, has never been off road and has only 33,000 miles on it. A service technician told me this is a very common problem and they see many jeeps where the rack needs replacement. I called two other dealerships and was told this is a problem area on 2012 grand cherokees. I was also told they redesigned the rack a couple of years ago because of this problem. This repair should be covered and recalled as a dangerous manufacturing defect. |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DENVER, CO |
| VIN pattern | 1C4RJFCT7CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |