Issue ID | 1157968 |
Internal NHTSA # | 10683149 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2012 |
File date | 13/02/15 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | A recall was issued for the jeep grand cherokee in early 2014. On july 31, 2014, i requested the repair, but the brake booster was back-ordered. I attempted several times, monthly, to schedule the repair, but was repeatedly told the part was not available. On february 13, 2015, our grand cherokee's brake booster failed, causing difficulty to control the vehicle when approaching an intersection. No accident occurred. Fortunately, we were able to avoid a very dangerous situation. The vehicle was taken to the nearest mechanic. He suggested taking the vehicle to the jeep dealer due to a failure with the brake booster. Since the vehicle is under warranty and also subject to the recall, the part should be replaced or repaired at no cost. The local jeep dealer offered to replace the brake booster. The part was available for repair since it had failed, but the part would not have been available to me if it had not failed. Almost seven months have passed since i requested the repair under a safety recall. If it had not failed, it is not known how much longer it would have taken to get the repair performed. I understand i was 30-something in line for the repair, but there is more than 100 waiting at the local dealership. The dealer claims they are receiving a very limited supply for the recall parts. The jeep safety bulletin, found at http://www. Jeep. Com/webselfservice/pdf/p14. Pdf, indicates a complaint should be filed if the repair is not completed in a reasonable amount of time. I do not believe seven months is a reasonable amount of time for this recall, due to the safety hazard associated with it. A prompt remedy could have prevented the near-accident experienced at the intersection. |
Vehicle Mileage at Failure | 28900 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | JOHNSTOWN, PA |
VIN pattern | 1C4RJFBGXCCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 26/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
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