Issue ID | 1144396 |
Internal NHTSA # | 10669348 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2012 |
File date | 22/08/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I did not have an actual incident with the vehicle - my complaint is about the lack of action for certain recalls. I received a recall notice on august 22, 2014 stating that the brake booster on my vehicle may prematurely corrode and ingest water. If the water freezes, the driver may have to apply force which may slow the driver's brake reaction time and cause a crash without warning. Quite a frightening scenario. I called my jeep service center and they told me that the repair part for this recall is on backorder due to a parts shortage. I was asked to be put on a list and they would call me when the part arrives. I called the service center on december 18, 2014 (4 months later). I was told that i am number 124 on the waiting list and that they were only at number 40. I was told that chrysler only sends the service center one repair part at a time and when they complete one repair, then chrysler sends them another repair part for the next customer. I then asked the service manager if it is dangerous to drive the vehicle with this faulty part - he did not answer me - all he said was that "he knows what i know". Also a frightening scenario. During the 4 months that i have been waiting for this repair, i received another recall notice for an alternator dioide that may experience rapid failure in which voltage may drop to critical levels and disable the antilock brakes, the electronic stability control, the electronic control module, and the central body controller. This may lead to vehicle shutdown and/or an electrical fire. This recall notice states plainly that "the parts required to provide a permanent remedy for this condition are currently not available". Crazy! *js |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SHELTON, CT |
VIN pattern | 1C4RJFAG0CCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 15/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
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