| Issue ID | 1082223 |
| Internal NHTSA # | 10607063 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 30/06/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Attempted to complete brake booster recall (p14/nhtsa 14v-154) at helfman dodge/jeep in houston on 6/30/14. The dealer will not accept appointments for recalls so the work is only performed first come, first served. Helfman is unable to approximate when they will even be able to begin the recall work. According to helfman dodge, chrysler has made no accommodations for customers being without a vehicle for an undefined period of time. Helfman advised that i would have to pay for the rental vehicle myself. I do not have any other means of transportation and do not have the ability to take a full day or more off of work to wait to see when the dealer can complete the recall repair. I should not have to pay for my own rental vehicle for a recall repair. Because i cannot make an appointment, and the dealer does not know when they will be able to perform the work and thus must keep the car for an undetermined period of time, i do not have the luxury of taking a day or two off work to sit 11 hours in the waiting room hoping they can get to my car then repeating this the next day if it was not repaired, and because i should not have to pay for the rental vehicle during a recall repair, i am unable to complete this recall repair on my 2012 jeep. Chrysler is not making any accommodations to customers to make this repair practical for the typical vehicle owner. |
| Vehicle Mileage at Failure | 20130 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | 1C4RJEAG1CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |