| Issue ID | 1072652 |
| Internal NHTSA # | 10595833 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 03/06/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Received recall notice p14 / nhtsa 14v-154 (brake booster) on 5/31/14. Contacted earnhardts gilbert jeep / dodge on 6/2/14 (gilbert, arizona) . Was advised to bring vehicle in to service dept. On 6/3/14 by appointment for inspection. Was also advised that parts would have to be ordered. Arrived on 6/3/14 and was informed no inspection would take place until parts arrived "2-3 weeks" later. It was my distinct impression, via initial phone call to dealer and subsequent initial visit, that dealer / personnel were not as familiar with recall as one would think they should be. I also understand the recall issue at hand but at this juncture my wife and i will be waiting 2-3 weeks, perhaps, to have the issue resolved. I find it difficult to believe that chrysler does not have necessary parts at the time of recall notification to rectify brake booster issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN TAN VALLEY, AZ |
| VIN pattern | 1C4RJEAG2CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |