| Issue ID | 1043114 |
| Internal NHTSA # | 10566547 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 26/02/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | My 2012 jeep grand cherokee laredo had a brake problem and the service dept at nielsen jeep in east hanover, nj, diagnosed it a brake booster failure. This is not a problem that should occur in a well-maintained 2 year old vehicle. The service manager (who was very nice and courteous) explained that the car is unsafe to drive (the brakes could fail) but that the part is not available anywhere. It is on national backorder and there is no anticipated delivery date. The dealer denied my request for a loaner car so i filed case # 24644312 with chrysler to appeal for a loaner/rental car. Chrysler escalated my request to the "highest level" but then also denied the loaner/rental car. I need my car to get to work. While i can ask someone drive me to work for a few days, it is unreasonable to do so for an undetermined period of time. I have no choice but to pick up my car and continue to drive it until the part comes in. I hope the brakes do not fail in the meantime. The service manager told me there were also 3 other jeep grand cherokees in the shop awaiting the brake booster part. I am filing this complaint because this is an unsafe circumstance and as i have learned, this is not isolated to only my vehicle. My hope is that chrysler jeep will provide an alternative transportation option to owners, such as a loaner car or rental reimbursement, while they are awaiting the part. Also, i hope for chrysler jeep to accelerate the manufacturing of this part. I think a recall is probably in order for the jeep grand cherokee. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 45560 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHATHAM, NJ |
| VIN pattern | 1C4RJFAG5CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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