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2012 Jeep GRAND CHEROKEE Service Brakes, Hydraulic Problems, Complaints and Defects

Issue ID	966294
Internal NHTSA #	10500402
Manufacurer	Chrysler Group LLC
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2012
File date	01/02/13
Component	SERVICE BRAKES, HYDRAULIC
Product type code	VEHICLE
Description of the problem	The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway. When entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment. I had to swerve to avoid contact with the other vehicle. A very short time later, the brakes appeared to function normally again. I was able to recreate this condition multiple times and brought my vehicle in for service. They were unable to recreate the condition initially. I rode with the technician and walked him through the steps to recreate my experience. He confirmed the condition existed. The dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle "a brake pedal that is hard to depress and does not slow/stop the vehicle immediately." chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a "characteristic" of the engine, further explaining the "vehicle is working as intended." while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately. Not having responsive brakes under all conditions is not acceptable, this is not a "characteristic" but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time. I can't imagine this has not occurred already. There is a "chrysler start case" with this information in it.
Vehicle Mileage at Failure	10000
Number of Occurences	1
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	PLANTSVILLE, CT
VIN pattern	1C4RJFCG9CCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	4WD
Transmission type
Vehicle speed	50
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBA2C12050V778796 SCBFE63W8EC097035 WVWZZZ3BZYE473825 4JGFF8KE1SB379710 1FTSE3ELXCDA23717 WDD2052772F903495 ZHWUA6ZX9PLA22787 3VV3B7AX4MM056068 MB8ED11M7R8101952 MMFVL34080VT98823 ZFFEZ58C000014946 1GNFC13J68J176253

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2012 Jeep GRAND CHEROKEE Service Brakes, Hydraulic Problems, Complaints and Defects, Recalls and Failures

2012 Jeep GRAND CHEROKEE Service Brakes, Hydraulic Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?