| Issue ID | 1704354 |
| Internal NHTSA # | 11374759 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 01/09/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The driver's seat headrest active head restraint deployed open while i was putting items into the back seat from the passenger side. The car was stationary, but running, but hadn't been jarred or hit to provoke the deployment. The plastic tabs on the inside are broken, and i'm not able to reset the headrest into position, and essentially have to hold it in place with my head while i drive (not the most desireable way to drive). I went to jeep to see what it would cost to repair (or replace) and i was told that they no longer manufacture, nor carry the part. ..... They no longer manufacture nor carry a part for an 8 year old car? I find that very suspicious. I'd like to know if there is something that can be done about this. The front passenger seat headrest has not deployed (yet), but i hope it doesn't deploy inadvertently while someone is sitting in the seat. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FREMONT, CA |
| VIN pattern | 1C4RJFCT7CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |