| Issue ID | 1693907 |
| Internal NHTSA # | 11361764 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 12/09/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While travelling on the interstate at approx 70 mph, the vehicle lost torque and lost ability to accelerate and had a loud knocking noise while hitting gas pedal. Vehicle is only 80,100 of 100,000/5 year powertrain warranty. Dealer would not warranty this powertrain issue even though the vin has multiple earlier powertrain warranty items completed. Dealer diagnosed as front transfer case internally failed, and front drive shaft has failed. My independent mechanic indicated this failure is common and may also require a front differential replacement. The dealer initially diagnosed as front differential failure but determined it to be the transfer case. Parts are not readily available due to this being a common failure (4+ weeks for parts). A font drive shaft and transfer case failures are very dangerous and can cause the vehicle to crash. |
| Vehicle Mileage at Failure | 80100 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ATLANTA, GA |
| VIN pattern | 1C4RJFAG6CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |