| Issue ID | 1448036 |
| Internal NHTSA # | 11073608 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 10/02/18 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | A week ago my battery light came on in my car on my way home. Luckily i was able to get home before it died. We drove my car to an independent mechanic that we always go to get it diagnosed. My mechanic said i made it just in time because when they went to start my vehicle it was completely dead. They diagnosed that i had a bad battery and replaced it. They also identified that the alternator was bad and said there was a recall on it (i never received a recall notice on this part though). My car was towed to a nearby chrysler dealership and they completed all the open recalls on it, including the alternator belt. Then my car was towed back to my independent mechanic. After my mechanic ran my car for 20 minutes the car shut off and it was found that the powertrain control module shorted. I immediately called chrysler customer service to report the issue. It has been over a week and i have spoken to 5 different customer service agents. Every single one has told me something different and a different process i have to follow. My car has been towed back to the dealership and just sitting there. It has been over a week since i have had my car. I just heard from a customer service agent today that the car has to be diagnosed by the dealership and they have to declare that the pcm is not working. I have no idea what will happen after that. I am really trying to get them to pay for this and not go through a reimbursement process because i don't have faith i will actually get reimbursed in the end. I am so disgusted with the treatment chrysler has given me. They obviously are trying everything to get out of paying this. Well they picked the wrong person to mess with, i will not back down. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROUND LAKE, IL |
| VIN pattern | 1C4RJFAG5CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |