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2012 Jeep GRAND CHEROKEE Power Train Problems, Complaints and Defects

Issue ID	1337745
Internal NHTSA #	10928833
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2012
File date	18/09/16
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	Issue: transmission fault leads to unexpected "creep mode" in drive, over-pressurized trans expels trans fluid onto manifold leading to engine fire. Details: when stopped & idling in drive for period of time, transmission goes into creep mode of some sort & when trying to accelerate from stop it does not move. This can happen at a left-turn red-light and when least expected, having disastrous results. Transmission failure from over-pressurization already led to trans fluid being expelled from dipstick tube onto engine manifold resulting in an engine fire. Owner was easily able to replicate the problem by sitting in drive for 7-8 minutes & then attempting to accelerate. Videotaped evidence shows the trans is at normal operating temp, yet tachometer is shooting up to 25,000rpm's & car only creeps forward. At that moment smoke began pouring out from under the vehicle as once again fluid was being expelled onto manifold. Only this time owner did not open the hood so the lack of influx of fresh o2 did not ignite fluid like it did the first time. Vehicle is under 100,000 mile drivetrain warranty & jeep dealer entered diagnosis and request to "replace transmission, cooler, o2 sensor, & wiring harness" which fca usa, llc rejected. Fca rrefuses to say why. Dealer has held vehicle now for 2months & 2weeks while dealer tries to convince fca to replace defective drivetrain. Fca refuses to supply written documentation of why claim is being rejected. Fca sent out a "special investigator" (for fires) who without meeting the service mgr or authorized drivetrain tech, serve determines it is not under warranty. Yet he knows nothing of transmissions & spoke to no one at dealer about their diagnosis and issue. Vehicle is unsafe as it will fail to accelerate without notice at anytime & continued exposure to over-pressurized transmission and expelled trans fluid could result in fire.
Vehicle Mileage at Failure	80000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PHOENIX, AZ
VIN pattern	1C4RJFCT6CCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	Y
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type	4WD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5N1DR2MM5JC612139 KMHK281GUNU156391 2G1FT1EW5D9196624 WBAVL3203BVP89601 WBAKR0101J0X63981 WMW52DK0X02R78561 VAFLY19AB3762HE12 YV1MS682752083162 VN1F9BUH632007439 LGWCBE370KB615627 MA3RYHK1STH843580 1UYFS2538AA911841

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2012 Jeep GRAND CHEROKEE Power Train Problems, Complaints and Defects, Recalls and Failures

2012 Jeep GRAND CHEROKEE Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?