| Issue ID | 1645779 |
| Internal NHTSA # | 11310228 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 04/02/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My 18 year old son was driving his 2012 jeep grand cherokee overland on a bridge at night when it all of a sudden the car stalled!!! The battery light flashed, lots of other lights flashed, then all power shut off! He could not steer, no lights were working, nothing! Thank god he was able to stop in-between lanes in a small area where cars were not traveling. He called 911 and they slowed traffic down and after difficulty getting car into neutral, he was towed off the road. I immediately contacted chrysler corp and learned of a recall of the fuel pump relay which when defective could cause exactly what happened to my son to happen. We were invited to take vehicle into mike stead chrysler jeep in richmond, ca for them to install a new fuel pump relay as instructed by chrysler corporation (fca). The dealership refused to install the part, asking me to pay a $199 diagnostic fee and claiming that our vehicle had other problems that had to be fixed before they could even check the recalled part. I am very dissatisfied and horrified that they now want to charge me $50/day storage because i refuse to pay for work when i was promised that they would replace the recalled part. We need help! I believe all these vehicles are a complete danger and sadly, the new part hasn't been manufactured yet. I am appalled that such a large corporation knowingly is allowing vehicles to operate when such a danger is possible. My son could have been killed! I would like for these vehicles to be recalled until the new part is manufactured. The next person may not be so lucky! |
| Vehicle Mileage at Failure | 150000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VALLEJO, CA |
| VIN pattern | 1C4RJFCT7CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |