| Issue ID | 1203144 |
| Internal NHTSA # | 10743708 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 27/07/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I received approximately 4 months ago an important safety recall for a problem with the fuel pump relay, the code was r09 / nhtsa 14v-115, but the recall notice indicated the repair part was not then available and a follow-up notice would be sent when it was. I have never received a follow-up notice saying the part is available, and every time i call the dealer they say they don't have the part and i should call back. The recall notice says the problem with the fuel pump relay "could cause the engine to stall while driving and cause a crash without warning." i don't know if it safe for me to drive this car or let my wife or kids drive it. I want it to be fixed immediately or to discuss other options. I cannot get through to the fca recall assistance center, the phone is always busy. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EVANSTON, IL |
| VIN pattern | 1C4RJFAG7CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |