| Issue ID | 1171144 |
| Internal NHTSA # | 10702542 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 28/03/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 3/28/2015 (20,924 miles): this is the second time my 2012 jeep grand cherokee has stalled when i put it in reverse after starting. I started the jeep and put it in reverse and i began to back out of a parking space and it stalled. However, when i looked at the display showed that the jeep was in park, however the shift lever was still in reverse, and the radio was still on like the car electronics were on. I moved the shift lever back into park. I pushed the start/stop button but i could not get the vehicle instruments or radio to shut off. I tried several attempts to start the vehicle, however it just clicked once and the starter did not engage. While my foot was on the brake, i put the gear shift in reverse and then back into park. I again tried to push the start/stop button and this time it just kept cranking but failed to start. The vehicle started to roll while the dash displayed p and i was in a level parking lot. When i stepped on the brakes they were hard to press. I used my phone to call moss bros service and they transferred me to the moss motors riverside, ca service center. I explained my situation but all service advisors were busy. I waited on the line for over 11 minutes and someone came back on the line and told me that someone would call me back. See call log from phone records below. I explained to the operator that if i could not get the vehicle to turn off that the battery would eventually go dead. After waiting on hold all this time i attempted to push the start/stop button one more time and this time all controls seem to shut off. I pushed the start/stop button again and the vehicle did start this time. (datetimephone #destinationminutes used / 03/28/157:33 am855-777-2770toll free call,11. 0 |
| Vehicle Mileage at Failure | 20294 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RIVERSIDE, CA |
| VIN pattern | 1C4RJEAG8CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 1 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |