| Issue ID | 1688526 |
| Internal NHTSA # | 11353813 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 08/09/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that from to time to time the vehicle failed to start from a cold start. The contact had to wait and attempt to restart the vehicle. An independnent mechanic checked the vehicle and found nothing wrong. The mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. The contact called sterling heights chrysler dodge jeep ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. The recurred and the vehicle was restarted after nine attempts. The vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. The contact retrieved nhtsa campaign number: 19v813000 (electrical system) while researching the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | DOWNERS GROVE, IL |
| VIN pattern | 1C4RJFCGXCCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |