| Issue ID | 1043808 |
| Internal NHTSA # | 10567332 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 15/02/14 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | I brought my cherokee into dealer where i purchased it for a check engine light. The jeep was looked at and the lead mechanic proceeded to tell me it would need a cylinder head. I bought this jeep on 11/7/11 and couldn't believe what i was hearing. After reading many forums and chrysler's comments; which they don't take full responsibility for this critical issue by putting some fault on the customer. Brand new vehicle which i paid a good amount for and after 20,000 you have to rip my truck apart and now i hope for the best. I feel this is just a band aide to cover the major problem with this 3. 6-l engine. To me now it's as if i bought it used. If i try to trade the jeep in i'm sure it has depreciated and the same if i was to sell to a private owner. I truly feel i was taken advantage of by chrysler and to pay that amount for a vehicle which clearly has mechanical problems, well to me, that is just not acceptable. I know fires under the hood are being investigated, i am very concerned on this issue as well. I think my cherokee should be warranted for the life of the cherokee by chrysler due to the mechanical problem returning after another 20,000 or 25,000 miles. Thank you for your time. |
| Vehicle Mileage at Failure | 20800 |
| Number of Occurences | 1 |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | SEEKONK, MA |
| VIN pattern | 1C4RJFAG9CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/11/11 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |