| Issue ID | 1611857 |
| Internal NHTSA # | 11269943 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 02/11/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 jeep grand cherokee. The contact received a recall notice per nhtsa campaign number: 15v115000 (electrical system). The contact took the vehicle to dewey dodge chrysler jeep (3175 se delaware ave, ankeny, ia 50021, (855) 367-0915) where the recall remedy was performed. When the contact's wife attempted to start the vehicle, it would not crank or start without warning. The contact mentioned that the failure had not occurred prior to the failure. The contact had the vehicle towed to the same dealer where a diagnostic was performed. The dealer initially stated that the vehicle would not start. The dealer installed two new relays on the vehicle, which allowed the vehicle to restart. The contact stated that the failure continued to occur a month after the vehicle was serviced. The contact stated that the vehicle would crank, but not start. There were no warning indicators illuminated. The manufacturer was not notified of the failures. The vehicle was not repaired. The failure mileage was 24,922. *js |
| Vehicle Mileage at Failure | 24922 |
| Number of Occurences | 6 |
| Source of the issue | CONSUMER LETTER |
| City and State | ANKENY, IA |
| VIN pattern | 1C4RJFAT1CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |