| Issue ID | 1490174 |
| Internal NHTSA # | 11120424 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 26/07/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The automatic charging system light came on 2 hours into driving north on the highway to wisconsin from chicago. There was no human action that correlated with the light coming on. It simply came on when going consistent speed on the highway in no traffic. I learned from the driver's manual that this most likely meant that the alternator had failed and i needed to get assistance immediately. I took the car into a repair shop on a thursday where it would remain for 10 days as things began to unfold. The employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests. The warning light had turned off. However, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke. Without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer. I come to find out that there was a recall by chrysler (t36) for this specific issue and included 2012 jeep grand cherokee's. I was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by chrysler jeep. There have been a total of 10 recalls on the 2012 jeep grand cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th. This could have been a been an incredibly dangerous situation and the failure by chrysler to notify me or include my vehicle in their recall is preposterous. I have documentation regarding repair and claims attached. More info and claim documents available upon request. |
| Vehicle Mileage at Failure | 127000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | 1C4RJFCT6CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |