| Issue ID | 1411943 |
| Internal NHTSA # | 11031677 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 04/10/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the vehicle was placed in drive, the vehicle would suddenly stall without warning. The contact would have to place the vehicle in park or neutral to restart the vehicle. The contact called stateline chrysler jeep dodge ram (800 gold hill road, fort mill, sc 29708; 877-679-4176 or 855-900-4558) who stated that they had the proper parts to repair the vehicle, but would need to be reimbursed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the recall remedy may be available in the first quarter of 2018. The approximate failure mileage was 50,000. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | GREENVILLE, SC |
| VIN pattern | 1C4RJECG3CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |