| Issue ID | 1407228 |
| Internal NHTSA # | 11022933 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 05/09/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 8/18/17 i was provided with recall notices during my annual inspection. I purchased this vehicle used and this was the 1st inspection i had to do & 1st i was notified of recalls. 9/5/17 started jeep and began to leave driveway, it made funny noise, i shut it off and turned it back on and battery light came on. I parked it back in it's spot and shut it off. Smoke came from hood. I opened hood and watched alternator emit smoke for approximately 10 min before shutting hood. 9/5 called midstate chryslter in berlin, vt. They confirmed alternator is recall item t36 but chrysler hasn't authorized fix. Called 1-800-853-1403 fca recall assistance center and spoke w/ shea who confirmed this and said i had to open a "case" and could expect a call within 24-hours. Requested rental call but was told had to wait for call back. Was told not to touch jeep until inspection done. 9/7 called fca recall, spoke w/ renee who confirmed case #32345945 but said to give it more time for a call back from a specialist. Again requested rental but was told to wait for call. 9/8 called fca recall, spoke w/ jordan who said case wasn't opened properly, he fixed and give it 2-3 days for call back. Again, waiting for answer on rental car. 9/11 called fca recall, pam, still need to wait, again requested rental car. 9/12 james from "3rd party" called indicating i'll be getting a call from an inspector to come inspect the jeep. Request rental but he is 3rd party and couldn't help. 9/12 called fca recall, james, patricia & katrina, to request rental, said to expect a call in 2-3 days! 9/12 received call from mike, 3rd party, who will have my car towed to dealership for inspection by him on 9/18 and then back home, it can not stay at dealership, must be towed back and he submits report to jeep. Still without transportation & do not want my car towed several times unnecessarily,just want it fixed! |
| Vehicle Mileage at Failure | 98850 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WATERBURY, VT |
| VIN pattern | 1C4RJFAG9CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |