| Issue ID | 1342113 |
| Internal NHTSA # | 10936004 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 17/12/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Took my 2012 jeep grand cherokee to arrigo chrysler dodge jeep for 2 recalls in september 2016 one wiring issue in the visor and one fuel pump relay. Dealer informed me recalls were remedied. December 16, 2016 i was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. Took car back to arrigo to diagnose problem. Was told problem was fuel pump relay at cost of approximately $650. Expressed my concerns that although recalls were recorded as "performed" in their system, car was not properly repaired. Service advisor told me there was nothing else wrong with my vehicle and the recall actually took place june 2015. That is incorrect as i called fca and they in fact verified that in their system, recall was entered as "completed" in september 2016 at same dealer, arrigo. Called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in september 2016. He said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work" having no other problems. I hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. One hour after i paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. Also later in the evening i tried starting the car and noticed the car would continue to crank without turning the vehicle on. Again, the same problem i had before i took my car in. I believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs. |
| Vehicle Mileage at Failure | 99990 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST PALM BEACH, FL |
| VIN pattern | 1C4RJEAG5CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |