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2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

Issue ID	1158331
Internal NHTSA #	10683448
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2012
File date	06/06/14
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	I have had multiple problems with my 2012 grand cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problem then the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything. Finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. Then when they were inspecting the car they found the rear shock was leaking. They ordered a new part in june and it was finally replaced in oct as the part was on back order. On a routine oil change the service tech told me i needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. The day after this oil change the check engine light comes on. I called the dealer. They said it was probably because i hadn't done my 30000 mile check ( the day before). He said it could be variable things but probably a bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). I said i had other cars including a 2002 jeep and i hadn't had to replace the spark plugs at 30000 miles. Then he realized my 3. 6 l car did not need spark plugs changed at 30000 ---- only the 5. 7 did. Yesterday i checked my fluids and saw the power steering fluid was way low. I called the dealer to see if this was normal. The tech said no--- the steering fluid was in a contained system and should not loose fluid. He said i must have a leak somewhere in the system. He said it was very dangerous but not covered under warranty. He said the engine could catch fire or i could loose steering. Why wouldn't this be covered under warranty? It is dangerous. The car only has 36000 miles and this leak should not happen.
Vehicle Mileage at Failure	30000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	RENO, NV
VIN pattern	1C4RJFBG9CCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTJBARBZXK2193705 JB5YJ3E1EB7LF6655 KMHEU41BP7A368932 3CZRZ1H74VM713132 58ADZ1B10LU063930 PM7XTGF2VHV004308 5TFDW5F1XDX285039 WBA1J12070V262053 5UXKR0C55J0X85086 KNDJT2A51D7633878 1N6SD11S4PC324061 JT111GJ9500011249

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2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects, Recalls and Failures

2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?