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2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

Issue ID	1122779
Internal NHTSA #	10648778
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2012
File date	16/10/14
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	I have had multiple minor issues with this vehicle and returned for repair as many as 3 times to get them fixed. Those are minor compared to the challenges i encountered last week with the vehicle. I took it into service the brakes for normal ware and tear and had two recalls taken care of. I also had the rear window which was leaking fixed (3rd time) and dashboard trim repaired (2nd time). About an hour after leaving the dealer the check engine light came on. I returned to the dealer the next day and they discovered it had 2 bad codes that had something to do with a bad ground. Their first thought was the recall work was not done properly. Once they dug into the codes they discovered a couple of things. First the module-active dampening was bad at a cost to me of $749. 00. In my opinion this module had nothing to due with my care for the vehicle and should last the life of the car. It was so hard to get it took the dealer 2 days to find one. They also commented it was the first they have ever replaced. They also discovered due to the check engine light that one of the shocks is bad and will cost approx. $1600. 00 to replace and they are none to be had right now. They are on back order. Again another part that should not be replaced in less then 2 years of highway use. This is a srt model (the most expensive car in chrysler's line) and it only has surface street and highway miles on it. As for the shock the dealer is asking jeep to pay for all of it except $100. 00, we shall see. Finally they discovered something they call a "bracket" which is an electrical wiring harness was bad. It was explained to me that they repaired it but if it goes out again it will be another $1600. 00 repair. Once again should not a electronic component that would have to have the dash board removed to replace it last the life of the car?
Vehicle Mileage at Failure	53000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	BEXLEY, OH
VIN pattern	1C4RJFDJ9CCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3GCUD9ED0PG123456 KNME5C2C3LP020786 WP0AA2974JL105847 JHLRD78535C802863 VF32DNFUF42652239 1C4RJFDJ0JC318307 2GCEK19K8P1173208 5TDBT48A01S009316 KNAFT4A25C5554888 RN2KE5726HC049929 WDD1760522J527492 LGHT12172E9717101

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2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects, Recalls and Failures

2012 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?