| Issue ID | 1396338 |
| Internal NHTSA # | 11011924 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2012 |
| File date | 31/07/17 |
| Component | ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULA |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 jeep grand cherokee. The contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. The contact observed smoke coming from the engine. The contact opened the hood and observed that the alternator was smoking and black. The dealer (dutch miller dodge, 339 maccorkle ave, sw, south charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. The dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. The manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. The contact stated that the recall states that 180 amps were included. The manufacturer stated that they would escalate the case and have a case manager call her back. The manufacturer did not provide a case number. The vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). The failure mileage was 106,400. |
| Vehicle Mileage at Failure | 106400 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SISSONVILLE, WV |
| VIN pattern | 1C4RJFAG5CCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |