| Issue ID | 1026638 |
| Internal NHTSA # | 10554965 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2011 |
| File date | 02/10/13 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Vehicle: 2011 jeep grand cherokee 4x4, purchased new in october 2010. I experienced difficultly in starting vehicle, problem persisted and became worse. Dealership indicated bad fuel pump, replaced at a cost of $1,000. 00 +. Starting problem persisted and again back too dealership. Diagnosis this time was bad starter module (tipm unit) cost $1,000. 00 + and i was told that the part was on "extreme" back order and they could not even give me an estimate on the arrival date . I was also informed that the bad tipm had created an electrical short that had led to the initial failure of the fuel pump. Present: eight (8) weeks have passed and no part available and a vehicle sitting in my driveway gathering the leaves of the change of the season. I have been a loyal jeep owner for the past 25 years with at least seven (7) vehicles. This one is the most problem plagued vehicle of them all, with major electrical/computer problems. I did not list all the problems (electrical and other wise ) that occurred in the first 36,000 miles for thankfully they were cover by warranty. I must say i will hard pressed to purchase another chrysler (jeep) product in the future. This one has to be towed into the dealership to be repaired (new tipm) before i can drive it to another dealership and hope for a good trade in!!! |
| Vehicle Mileage at Failure | 43280 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENVILLE, SC |
| VIN pattern | 1J4RR4GG2BCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |