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2010 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1040641
Internal NHTSA #	10564935
Manufacurer	Chrysler Group LLC
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2010
File date	07/10/13
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	My vehicle's cruise control (cc) lever has functions like; on-off, accelerate, decelerate, set, resume, cancel. The speed is set to the desired values by pressing the lever up (accelerate) and down (decelerate). When the lever is released to its neutral position, the set speed is maintained until the next interruption. To deactivate the cc without erasing the set speed, driver has to tap on the brake pedal or pull the cc lever toward himself. In order to erase the set speed and deactivate the cc at the same time, the driver has to switch the cc to off position. The nonconformity regarding my vehicle's cc system is unintended deactivation of cc without pulling the lever toward myself or tapping the brake pedal. The unintended deactivation occurs without any warning. Deactivation can only be realized if i, somehow, notice that the vehicle slows down by itself or pressing the lever up becomes non operative. This problem does not occur if i press the cc lever up and down with rapid moves, but if i move the lever up slowly or if i hesitate to accelerate the vehicle for even less then a second and hold the cc lever at a position between the "neutral" and "accelerate", it happens all the time. When it occurs, any attempt to accelerate the vehicle by using the cc lever is vein, unless you realize the situation and reactivate the cc system again. Other than the unintentional slow down of the vehicle without any warning, an other consequence of this nonconformity is the uncontrolled acceleration of the vehicle up to it's previous set speed. When the driver realizes the situation and reactivates the cc, the vehicle comes to the previous set speed almost with a full throttle acceleration. I have informed the local dealer and the authorized service department about the situation but they have claimed that it was my fault to move the lever slowly and move it with hesitations.
Vehicle Mileage at Failure	43000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	ANKARA, WA
VIN pattern	1J4RC5GM4AYXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

4JGDA5HB0CA023855 VF34C9HZH9S069363 W1K1770841N207550 5XYKWDA28CG217051 W0VMR8602LB211535 KM8J338A22H463268 MHKVC31F6EK603750 3MZBN1U7XHM110048 JTDKW923395121771 WBA8E3105JA381888 JF1SHHLZ3AG171830 KNAFZ411AF5534538

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2010 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2010 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?