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2010 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

Issue ID	1205931
Internal NHTSA #	10745664
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2010
File date	26/11/14
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	During a snow storm on 11/26/2014 while 5 mo. Pregnant my car went off the highway into the middle median during the evening commute because the 4wd did not work. I changed from right lane to left lane at a speed of 30-35mph to allow space for oncoming merging traffic. When changing lanes i kept going left and could not stay on the traveled portion. I had to drive in reverse to get out over the plow bank and into the travel way. Once home i could not make it up my 450ft long driveway and the rear end kept sliding out- the 4wd did not work. 5mo pregnant i could not shovel myself out and had to wait until thanksgiving morning for assistance,as a result the plow truck could not clean the driveway. Went to the svc dept of my dealership. They informed me there was as software update correcting an issue with the n23 recall. I was about the 6-7 car with a similar issue. At first there was no software update, but it appears a software update was initiated in the fall of 2014 but no communication was made to those who had the n23 recall. I just received a recall notice for a "consumer safety notification" chrysler published on may 2015. I was informed by chrysler this evening it is not a "recall" because it is not a safety issue. I filed a complaint. When asked how the complaint process works he said it will be reviewed internally. I asked if someone would call me back or if it is just put in a record somewhere. I was informed it is maintained internally, no one would be calling me back, but it would be reviewed. This is most definitely a safety issue. I could have been hurt, i could have hurt someone, or worse case someone could have died. The car did not perform as expected in challenging conditions. It appears the issue was known about and hence a software update. It is disappointing the public was not notified until may 2015, and that it is not classified as as safety concern.
Vehicle Mileage at Failure	103000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BARRINGTON, NH
VIN pattern	1J4RR5GT4ACXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHD84LF7HU061329 1G1JH6SB7D4222105 1FMJU1J58DEF15602 WMWZC5C54DWP34756 KMHGN4JF9JU247694 WDD1173121N207920 WDBNG75J36A473615 1C6RR6KT7ES389147 WDB46131027070262 WDD2384142F105896 WAUZZZ8E76A279383 WMWXP7C50F2A58939

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2010 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects, Recalls and Failures

2010 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?