| Issue ID | 994218 |
| Internal NHTSA # | 10524201 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2009 |
| File date | 01/06/09 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Front door handles and panels are coming apart. The plastic panel is very brittle and both handles are just hanging within the panel compartment with no support or attachment. Research on this situation has shown me that this is a "very common" problem and should be addressed with a vehicle recall. The safety issue is a major concern for me and my passengers should we have the need to exit in a hurry. This raises a concern for both my children should we have a need to get out of the vehicle in an emergency. I have spoken to local jeep dealerships and they tell me that since i am the "second owner" the vehicle would be out of warranty. The vehicle is just over 20,000 miles, and being a second owner makes the car less valuable???? Where is the consumer protection on these matters. The dealer wants over $2,000 to replace/repair the two front door trim panels and door handles in question. I have also checked with two trim shops in the area who tell me this is a common problem with this model, and with the compass and wrangler models. This is the result of normal wear and tear, normal everyday use. This should not be something that would break down this easily. Chrysler should be held responsible for these repairs. I have never seen such shoddy materials and no compassion on the part of the manufacturer to get involved. |
| Vehicle Mileage at Failure | 20000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TAMPA, FL |
| VIN pattern | 1J8GS48K79CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |