| Issue ID | 1086827 |
| Internal NHTSA # | 10610151 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2009 |
| File date | 30/09/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The following incidents occurred after performance of chrysler safety recall n23/nhtsa 13v-175. We use our 2009 grand cherokee as a towed vehicle behind our motorhome. Prior to recall execution the 4wd system performed as expected by going into the "n" position when selected. Since recall n23 i have experienced several instances of failure of the transfer case to shift into "n". Even replacing the transfer case actuator at my expense only to incur the same situation two times again. The first occurrence, post recall,resulted in my having to pay $91. 17 for a "reset" of the actuator when out of town and then i paid ($789. 30) for replacement of the actuator after arriving home at my local dealership. Next failure occurred after four activations when out of town resulting in a jeep dealer again performing n23. That action allowed us to return home and now after only three activations of the actuator, i find the "service 4wd sys" warning when "n" is selected. I have not contacted my dealer about this latest failure but will very soon. We simply can not have this type of condition with our vehicle. During one of the failures, the wife drove the gc and i drove the motorhome over 300 miles due to a death in the family as we did not find it convenient, at that moment, to once again attempt repairs on this car. In researching this situation on the internet, i find that there are many otherjeep owners in the same situation post n23. Please verify this statement by reviewing any jeep forum as well as www. Irv2. Com. In some cases owners (like us) have had to pay for repairs and in other cases, dealers repaired the vehicles at no cost to the owners. It should be obvious to anyone that chrysler caused this situation despite their refusal to publicly accept responsibility. A software rewrite won't repair a cracked circuit board. Please make things right. Thank you. |
| Vehicle Mileage at Failure | 52488 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MUSTANG, OK |
| VIN pattern | 1J8HR58P69CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |