| Issue ID | 1114682 |
| Internal NHTSA # | 10639183 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 28/08/14 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | My vehicle kept stalling like it was running out of gas and i took it to the jeep dealer. They kept my car for a week and couldn't figure out what was wrong with it. They told me it might be a fuel pump issue but they weren't positive so they asked me to pick up my car and keep a log. The second time it happened i took it back to the dealer and they kept my car for 5 weeks and couldn't replicate the issue. The customer service was awful. They basically told me they didn't know what was wrong and asked me to pick up my car. I picked my car up and the first day i drove it to work it left me stranded on the highway. The car started stalling out and i couldn't maintain my speed on the highway. I had the gas pushed all the way down and i was barely able to get up to 45 mph on a 65 mph highway. I had it towed to a different jeep dealer which said it was the transmission which i had to pay to have fixed but i think it was related to the fuel pump issue and the transmission blowing up was a result of that not being fixed. The car is starting to have a knocking sound when i drive it again and i'm not convinced i won't be stranded on the side of the road again. It's completely unacceptable that when i had a problem with my jeep i take it to the dealer and they don't know what's wrong and can't help me. If they don't know, who is supposed to know?? I feel that my children and i are unsafe in this car. It's unacceptable that a car just stalls out of nowhere on a highway and jeep/chrysler acted like they could care less. Like it was my problem and not theirs. They inconvenienced me for over 5 weeks and i still don't have a reliable car that i feel safe to drive. Completely unacceptable. Is it going to take someone being seriously injured or killed for chrysler to do the right thing? |
| Vehicle Mileage at Failure | 64275 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLUMBIA, MD |
| VIN pattern | 1J8GR48K68CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |