| Issue ID | 1105179 |
| Internal NHTSA # | 10629588 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 06/05/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Chrysler issued a recall (n23) for problems with jeep transfer cases shifting into neutral unexpectedly. I've seen no posts where this actually happened. Against my better judgment, i had the recall done. Immediately people started having issues with 4lo no longer working, and "service 4wd" messages showing on the dash. These are my symptoms also. People that flat tow the jeep behind a motor home could no longer switch the transfer case to neutral (ironic huh?). What does chrysler do? They don't even acknowledge their problem. A year after the fiasco started, the dealer that did my recall doesn't know about the issue? Apparently chrysler dealers loaded defective software or installed the software improperly. The software cannot be unloaded and reverted to before the recall. Chrysler's answer when i called 800 number yesterday, over a year since this recall fiasco started, was for me to pay the dealer to diagnose the symptom and if the diagnostic code is correct, they'll reload the software... After i've paid the service call! There are thousands of posts on line about the problems with the n23 recall, both on automotive sites and rv sites from owners that flat tow them. And chrysler has their head in the sand... Or elsewhere. This is the biggest scam. Per the posts, chrysler is charging people thousands to replace components when it's the recall that started the problem. The problem occurs immediately when trying to actuate 4 lo. It doesn't go into 4 lo and the service 4wd message occurs on the information center. I had to show the dealer the service bulletin number calling attention to the problem, from posts on the web. That tells me that chrysler is not even informing their own dealers about the problem created by the n23 recall. And the quadratrac ii transfer case with the 4lo capability is an option upgrade. The recall takes away this functionality! |
| Vehicle Mileage at Failure | 45345 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DES MOINES, WA |
| VIN pattern | 1J8HR48N58CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |