| Issue ID | 1037296 |
| Internal NHTSA # | 10562625 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 24/01/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I believe this issue/complaint is a result of safety recall n23/nhtsa 13v-175. Ten days ago we were preparing to hook up my jeep for towing behind our rv. When i attempted to put the transfer case into neutral it would not move and i would get a 'service 4w system' error message. We took the jeep to the dealer and was advised the transfer case module was bad. The worst news was there were none to be found within hundreds of miles and i had no powertrain warranty. Ten days later and i am still waiting for a replacement part. This is the part that was 'reprogrammed' as part of the safety recall n23/nhtsa 13v-175. Ever since this reprogramming was performed i have no 4x4, no 4low or neutral. This is expensive to repair and we were forced to cancel our trip. Now, as a realtor in upstate ny i am not able to do my job as i cannot take buyers to properties on snow covered roads. My jeep worked perfectly fine until this module was reprogrammed. Additionally, now i hear a thumping noise from the rear (it sounds like the rear,) when i first start out every morning. I see other jeep owners are experiencing the same problem, and feel confident that this part is being replaced all over the us as a result of faulty reprogramming... And that is why they cannot get a new one. I do not want to wait till this problem causes other electrical issues, which it very well could. I believe chrysler is ultimately responsible for this repair as my transfer case worked fine till they reprogrammed it. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HANCOCK, NY |
| VIN pattern | 1J8HR58N78CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |