| Issue ID | 720651 |
| Internal NHTSA # | 10265922 |
| Manufacurer | CHRYSLER LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 15/01/08 |
| Component | EQUIPMENT |
| Product type code | VEHICLE |
| Description of the problem | The car came with an ipod connector located in the glove box. This feature was not an upgrade that i purchased after i bought the car, it was a feature that came with the car. This feature was also a feature that was very important to me and one of the sole reasons i purchased this edition of the jeep. About two after the car my entire uconnect system was in operable and so was the ipod connector. I took my car into the south bay jeep dealer near my home located in torrance, and they resolved it. About two weeks later the uconnect system went out again. I brought it in to the local jeep dealer and they resolved the problem. Another two weeks after the second time the uconnect system went out again. At this point i was very upset at this is a brand new car, less than two months old and i have already brought it in three times. Little did i know that i would soon be bringing my car in every two weeks to get this situation resolved. After 3 months of continuous trips to the southbay jeep dealer they finally resolved my issue with the uconnect system. However, they have yet to resolve my issue with the ipod connector in the glove box. Since i have purchased the car i have brought it into the service dealer over 10 times to resolve this issue. Its been 10 months since i purchased the car and this feature has not worked since i bought the car. I have sought the attention of dave driscoll, service manager at southbay jeep and he has informed me that he has done everything in his capacity to try to fix this issue. I am deeply disappointed in the chrysler brand. The fact this issue has not been resolved after 10 months is ridiculous. I have purchased a brand new car with features that i can not use. This is not acceptable to me. This is the first time i have purchased an american car and will probably be my last. There is no reason a customer should have to take her car in over 12 times. |
| Vehicle Mileage at Failure | 250 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TORRANCE, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |