| Issue ID | 1182079 |
| Internal NHTSA # | 10715422 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 11/09/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Drove the car home where it would not turn over, the key would not turn the engine on. Luckily, this did not happen while driving or there would have been an accident. It was as if the part that the key went in was jammed. The car was towed to the dealership where it was determined that the wcm was not recognizing the keys. The wcm was replaced and as a result, two new fobiks had to be purchased. The dealership tested both the power and the ground to the wcm, all tested good, found that the wcm was not recognizing the keys that were in the ignition. We received the recall on the fobiks, and submitted the paperwork for reimbursement. We waited the 60 days that was required but when calling about the refund was told that we would have to wait for the second recall in order to be reimbursed. I was told that even if there had been no problem with my vehicle, and if i would have taken the car to the dealership for a new wcm, i would have to pay for the repair and then wait for the second recall notice before reimbursement. The representative repeated this info to me several times b/c i could not believe what i was hearing. I asked for a supervisor and none was available. The supervisor was to call me back but i received no such call. Per the recall, i have provided a copy of the original receipt and i confirmed that they did receive the receipt. I am asking for the chrysler recall to reimburse me for my expense as their recall states "reimbursement will be sent to you within 60 days". |
| Vehicle Mileage at Failure | 77382 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUDSON, CO |
| VIN pattern | 1J8GR48K28CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |