| Issue ID | 1080249 |
| Internal NHTSA # | 10605762 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 07/11/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Had n23 recall done in september 2013 in november 2013 when i was going to tow cherokee behind motorhome would not go into neutral in transfer case. Dealership replace actuator. January 2014 same problem, dealership replaced actuator again, they said the one previously replaced was bad. February 2014 same problem, dealership reflashed tcm. May 2014, same problem, reflashed tcm again. Later may 2014, same problem, dealership opened ticket with star engineers, checked every wire harness, connection in transfer case and actuator. Now june, same problem... My question chrysler customer care only helps communicating with the dealership and the dealership can not email the star engineers. Why haven't they looked at the final drive control module, that is where the problem started with the recall??? Since the new models are ok what changed from the 2008 to the 2011 and newer??? Need help!! Chrysler needs to fix the problem. Many people have this problem since the cherokee is such a popular vehicle to tow. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEARLAND, TX |
| VIN pattern | 1J8HR58N18CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |