| Issue ID | 1034221 |
| Internal NHTSA # | 10560492 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 01/10/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We are full time rvers and have towed our jeep about 40,000 miles without any issues, until the recent recall. Nhtsa #13v75000, chrysler n23. The very innocuous recall notice spoke of the dot requiring the recall based on a number of cases where the transfer case shifted into neutral on it's own and the vehicle rolled away, causing damage. The recall went on to say that the fix was to take it to the dealer for a software reprogramming to take care of the issue. The recall notice was very carefully and cleverly written to leave one with the impression that a software issue was the cause of the problem, and jeep was going to fix it with the reflash of the transmission computer. This is not true. The issue is caused by the failure of hardware in the transfer case, and the ? Fix? Offered by jeep is nothing more than a band aid to meet the strict letter of the demand by the nhtsa. As thousands of jeep owners are now learning, after the recall they find themselves in a situation where the transfer case will no longer shift into neutral, or 4wd low, at all. I have personal knowledge of dozens of jeep owners with these issues who never had a problem before the recall. This problem creates a great uncertainty among owners. We don't know if the 4wd system will work when needed, or end up stuck in neutral or 4wd low, making the vehicle unusable. While not being able to tow may not be a safety issue, i think that disabling a 4wd system that many people rely on in bad terrain or weather would be. I don't think that nhtsa has monitored this situation properly and has allowed chrysler to commit what amounts to a fraud upon their customers. I think nhtsa needs to take another look at this issue. |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PAHRUMP, NV |
| VIN pattern | 1J8HR58M18CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |