| Issue ID | 1215443 |
| Internal NHTSA # | 10760656 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2008 |
| File date | 10/10/13 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | This vehicle was taken to jeep on 10/10/2013 due to the airbag light coming on. There were 112,988 miles on the vehicle. The vehicle was serviced for this, $400, as well as brake pads, and diagnostics, $600. 63. On 10/21/13, at 113,851 miles, the light came back on and had to be taken back to the dealer for service. There was no charge for this service as the vehicle was just seen for a similar issue. I received a notification in the mail the week of 8/17/2015 from fca on the status of the p57/nhtsa 14-567 recall for the wireless ignition module (win). Upon reading the recall notification sent out, fca recognizes that the "win position spring back may also cause the disabling of one or more of the vehicle's safety features including the frontal airbags." at approximately 120,000 miles, the airbag light went off again and was intermittently illuminated until 123,000 miles, where the light has stayed continuously on. I called the local dealer to inquire if they had parts, and they do not have the parts in stock for the recall, but i was added to a waiting list. Upon requesting information on the airbag, i was immediately told that the airbag was not covered under the recall, even thought he notification specifically mentioned the airbags. The clerk gave me a 1-800 number for jeep. I called the jeep 1-800 number and was connected to an agent whom i inquired about the airbag as well and was told that i would have to pay to diagnose the airbag. Why should i have to pay to diagnose the airbag if the recall notification mentions that the airbags could have been affected. I feel that jeep should be diagnosing the airbags on the customer's behalf. This recall has been going on for almost a year with them just getting to a resolution. You would think they would want to go the extra mile for their customers. |
| Vehicle Mileage at Failure | 112988 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARRERO, LA |
| VIN pattern | 1J8GS48K88CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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