| Issue ID | 1032091 |
| Internal NHTSA # | 10558951 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2007 |
| File date | 06/12/13 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Jeep performed an n23 recall on 10/5/13 on my vehicle as a response to a former consumer complaint about jeep grand cherokee vehicles slipping into neutral while parked. After completing the recall, which reprogrammed the final drive controller module, i left the dealership and discovered that my vehicle could no longer enter 4 wheel drive low and receives a service 4wd system light. I have been notified by other owners that this recall had a similar effect on their jeeps. I contacted the dealer service department and they knew of no available fix. The service tech manager stated that 1 in 3 vehicles that have had the n23 recall result in the same problem. He says it is likely that 1 in 3 is the same proportion of people who actually attempt to use their 4 wheel drive low. On approximately dec 6, 2013, during an ice storm, my vehicle became stuck on the side of the road. I needed to utilize my 4wd low to get back onto the roadway and was not able to. |
| Vehicle Mileage at Failure | 116091 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BENTON, AR |
| VIN pattern | 1J8HR48P47CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |