| Issue ID | 849588 |
| Internal NHTSA # | 10390517 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2006 |
| File date | 01/03/11 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | I am not sure how, but the rear passenger door panel cracked and door handle fell off leaving back seat passengers vulnerable (a child rides back there). In addition, there is a large crack in the panel of the front passenger door as well. I have 70,500 miles on the vehicle with a service contract of 7 years/85,000 miles maximum care still in effect. I took the vehicle to my local dealership (hall chrysler jeep in virginia beach) and was quoted $475 for a back ordered door panel (which to replace both doors comes to $950... Unacceptable!) i refused to order the unit since this is a safety concern, and should be covered by my service contract. I contacted chrysler group, llc and was told that "handles and plastic parts are not covered"... The handle isn't broken, the panel needs to be replaced in order to correct this issue. I feel this is a genuine safety concern and urge the nhtsa to enforce a recall from jeep. If i were in an accident, my passengers would be trapped!! It is unconscionable that jeep would sell such a high-end vehicle with this kind of safety defect. Of utmost concern is the fact that an extended, maximum care service contract would not cover this issue. I would like to know how other complainants with this issue had their cases resolved. Updated 05/12/11 updated 06/28/11 |
| Vehicle Mileage at Failure | 70200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VIRGINIA BEACH, VA |
| VIN pattern | 1J4HR58N96CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | HALL CHRYSLER JEEP |
| Dealer's telephone number | |
| Dealer's city | VIRGINIA BEACH |
| Dealer's state code | VA |
| Dealer's ZIP code |