| Issue ID | 830628 |
| Internal NHTSA # | 10368944 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 30/01/09 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The driver and passenger door panel plastic mouldings surrounding and encasing the door handles has broken with pieces falling inside the door. The door panel no longer securely holds the handle mechanism and on occasion jams the handle.. These failures were not due to unusual circumstances or abuse, but rather failures occurred in normal entry and egress activity from the vehicle. No used replacement door panels can be found via used part outlets showing the extent of the problem, and oem replacement/repair costs are outrageous and is nearly $2000 (i understand these plastic mouldings are on natiional backorder). Numerous identical incidents of this failure are evidently prolific as sourced by internet customer satisfaction research on the jeep cherokee as well as complaints posted with the dot/nhts. Please add my most vocal and serious complaint about this obvious manufacturing defect. This obvious safety problem potentially prohibits exit from the vehicle should an accident require such action, not to mention the costs to the consumer due to a faulty product. A recall to correct this defect should be immediate and sustained for any consumer who expects to be able to open and close a vehicle door for the expected life of the vehicle. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | ATLANTA , IL |
| VIN pattern | 1J4HR58275CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |