| Issue ID | 1273463 |
| Internal NHTSA # | 10853355 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 04/04/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Brought vehicle in for oil change (only oil change). Jeep dealer gave back vehicle back with a new ignition stating there was a recall on it without me asking or authorizing them to do so. Now i have a new ignition that is not flush with the dash (sticks out about half an inch) and does not work properly with my original keys. My keys are extremely difficult to go in and out of the ignition and on 2 separate occasions the key was unable to be removed from the ignition resulting in the acc being left on overnight and being forced to take vehicle to dealer in the morning with a dead battery. Dealer states i need to purchase a new key because my keys are original and the ignition they replaced is brand new and are not synced up. The service manager told me it is my problem to purchase new keys for the jeep that had no issues prior to them replacing the ignition. Called jeep customer service and they told me i would be given a new key but than put me on hold for 20 minutes and told me it is actually my responsibility to purchase a new key after they changed out my ignition. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CENTER VALLEY, PA |
| VIN pattern | 1J8HR58255CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |