| Issue ID | 926206 |
| Internal NHTSA # | 10462889 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 15/06/10 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | All door handles are broken on the inside. These have not been used improperly. The plastic behind the handle is very weak and it breaks. Neither of my back doors can be opened from the inside. I am completely restricted from using the back seat of my car because if an accident were to occur, anyone in the back seat would be trapped inside the vehicle. Front doors are equally broken but can be opened after a few tries. The hazard is still there for myself and anyone in the front seat. Although this plastic is an independent piece, the dealer will only sell the whole indoor panel at $500. 00 each door panel plus labor. I called to file a complaint with chrysler and they responded "you are on your own. The are no recalls or warranty. You have to pay it on your own". Then i try to find generic or aftermarket handles and realize that literally every shop i visited has dozens of customers with my same car and my same problem, some that chrysler responded to and some that they did not. Anyways, it is a serious defect on the jeep grand cherokee 2005 indoor handles that is putting people's lives at risk and chrysler is not doing anything about it but bully their customers and avoiding their responsibility. |
| Vehicle Mileage at Failure | 75000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIALEAH, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |