| Issue ID | 920679 |
| Internal NHTSA # | 10458798 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 01/10/11 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | I purchased this vehicle in 2011, i was the second owner. The left rear plastic behind the door handle was severely cracked, at the time of purchase the dealer replaced this one and stated that it cost $500. 00 per door to replace. The two of the three remaining doors had hairline cracks and were barley noticeable. In october 2011 had a passenger in the right rear seat. When they tried to get out they could not. I opened the door from the outside. Thought i had the child proof locks on. There was a big chunk of plastic missing behind the door handle on this side. It did not occur to me that anything was wrong until 04/31/2012 when a large piece of plastic fell inside the door from behind the drivers door handle. Then i started reading about all the problems with these doors on the internet. The door handles will fall out, because there is nothing to hold them in place. Now i have 2 doors with big chunks of plastic missing and the third door is severely cracked. Called chrysler, opened a case. They called offered to fix them for $500. 00. They told me my vehicle was out of warranty. I told them that i had nothing to do with warranty, it was a safety issue if you could not get out of the car. They were not willing to fix it. This is a safety issue! If the vehicle caught on fire and you could not get out you would be burned alive. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARDMORE, OK |
| VIN pattern | 1J4HR58205CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |